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GameBend

Refund Policy

Last updated: March 2026

1. Overview

GameBend sells digital product keys that are delivered electronically. Because digital products can be redeemed immediately upon delivery, our refund policy differs from that of physical goods. We are committed to ensuring every customer receives a working product, and we handle refund requests fairly and promptly.

2. When You Can Request a Refund

You are eligible for a full refund or replacement in the following situations:

  • Invalid key: The key you received does not activate on the specified platform and has not been previously redeemed.
  • Duplicate key: You received the same key twice for a single purchase.
  • Wrong product delivered: The key you received is for a different product than what you ordered.
  • Non-delivery: You did not receive your key within a reasonable timeframe after payment (typically 24 hours, accounting for potential supplier delays).

Refund requests must be submitted within 30 days of purchase.

3. When Refunds Are Not Available

Due to the nature of digital products, refunds cannot be issued in the following cases:

  • Key already redeemed: If the key has been revealed and successfully activated on a platform, it cannot be returned.
  • Change of mind: We do not offer refunds for buyer's remorse. Please review your order carefully before completing your purchase.
  • Regional incompatibility: Some keys are region-locked. Region information is displayed on each product page. It is your responsibility to verify regional compatibility before purchasing.
  • Platform requirements: Ensure your system meets the minimum requirements for the software or game before purchasing. We are not responsible for keys that cannot be used due to hardware or software limitations.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at contact@gamebend.com with the subject line "Refund Request".
  2. Include your order number, the email address used for the purchase, and a description of the issue.
  3. If the key is invalid, please include a screenshot showing the error message when attempting to activate the key on the platform.
  4. Our team will review your request and respond within 2 business days.

5. Processing Time

Once your refund request is approved, refunds are processed within 5-10 business days. The refund will be issued to the original payment method used at checkout. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

6. Replacements

In many cases, we may offer a replacement key instead of a refund. If a replacement key is available and you prefer this option, we will deliver it to your email within 24 hours of approval. Replacement keys carry the same guarantee as the original purchase.

7. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Filing a chargeback without first contacting GameBend may result in your account being suspended pending investigation. We are committed to resolving all issues fairly and promptly.

8. Contact

For refund requests or questions about this policy, please contact us at contact@gamebend.com.